Privacy Policy

1. Introduction

Tortiello Immobilier ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, postal address
• Property Information: Details about properties you're interested in buying, selling, or valuing
• Financial Information: Budget range, financing preferences (when relevant to your inquiry)
• Communication Preferences: How you prefer to be contacted and what information you'd like to receive

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• Technical Data: IP address, browser type, operating system, device information
• Usage Data: Pages visited, time spent on pages, links clicked, search queries
• Cookies: Small data files stored on your device to improve your browsing experience

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing Services: To respond to your inquiries, provide property valuations, and offer real estate services
• Communication: To contact you about properties, market updates, and relevant information
• Improving Services: To enhance our website, services, and customer experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Marketing: To send you relevant real estate opportunities and market insights (with your consent)

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our business
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
• With Your Consent: We may share information when you explicitly consent to such sharing

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption of sensitive data during transmission and storage
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure hosting and infrastructure
• Regular backup and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your data in a portable format
• Objection: Object to processing of your personal information
• Withdrawal of Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements and content

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our website.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

10. International Data Transfers

Your personal information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

11. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

14. Governing Law

This Privacy Policy is governed by and construed in accordance with French law. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts of France.